Some call it a warranty, at CCS Gunwear, we call it a promise. The “You Bet Your Ass Promise”.
Simply put, the You Bet Your Ass Promise is a warranty that covers all CCS products against material and manufacturing defects and a little more. It covers every product I’ve ever built or will build in the future.
Materials: The leather, nylon, steel, thread, liners, Cordura, Kydex and all other components used in the construction of your holster are good to go. Nothing will leave my shop poorly constructed. But, things fail over time. If or when they do, give me a call or send an e-mail and we’ll arrange getting the rig back to me so I can fix it.
Craftsmanship: I try not to be too proud about things with two exceptions, my family and my holsters. I don’t have a sewing machine, industrial presses or employees (those kiddos I’m so proud of are too young to be trusted with sharp things). Every stitch and rivet on your rig was placed by me and I want to know if I failed at some point so I can fix the mistake and prevent future ones.
Fit: I’ve sold you a product to fit a a firearm or other piece. If it doesnt’ fit that peice properly, it may not work as you need it to when you need it most. This is a legitimate concern because, unfortunately, I don’t own every gun out there so I have to make similar-size substitutions. On some of these occasions, I have to make estimates. If my estimate is incorrect, return the holster for adjustment or replacement.
Refunds are available only for regular inventory items. Custom orders are not elligable for refund because of the lack of resale potential. When you send an item back, you pay shipping your way and I’ll pay it mine. If you place a custom order and upon reciept, it does not meet your requirements, return it for adjustment or replacement.
The little more: Time and use will wear anything down. That’s where the You Bet Your Ass Promise really shines. It will live as long as I do. So, if your rig loosens or softens over time, as it will, send it back. If a stitch wears through or the edges seperate, send it back. If it’s not as shiny as it once was and you want to take it out on a date and have it as pretty as it once was, send it back.
Most holster companies don’t have a warranty which explains that box most gun owners have of holsters they don’t use. Why such an extensive one from a guy in a home shop? Because when you hit the street with a product that has my name and my company’s name atttached to it, it will work.
You bet your ass.
